Return/Exchange Policy
1. What is your exchange policy?
We’re sorry, but exchanges are not available. To exchange a product, please initiate a return request and place a new order through our website.
2. What is your return policy?
We offer 100% free returns within 14 days
If the following conditions apply:
- Unwashed
- Lightly used
- Undamaged, with full packaging
3. How do I return an item?
To initiate a return , simply contact our customer service at +965 509 57368 with your order number and reason for the return or exchange. We’ll provide you with a prepaid return.
4. How long does the return take?
The return process is usually completed within 72 hours from the time the return request is created.
5. How long does the refund process take?
Once we receive the product and confirm that it is eligible for return, the amount will be transferred within 24 hours.
6. Is there any fees on return requests?
Returns are 100% free.